FAQ

CANCELATION FAQ

The great news is, your tickets and camping will automatically transfer for 2021. There’s nothing you need to do!
You’ll save your spot, and be locked in at the lowest possible price.

We always look out for those who look out for us! As a ‘Thank You’ to those who roll their tickets into 2021, we plan
to hook you up!
● You will be locked into the lowest ticket prices for next year.
● $25+ in gift certificates from some of our sponsors, local bars, and restaurants!
● Automatically entered in drawing to win VIP upgrade(s) for 2021 event!
● Potential to receive over $400 in gifts, tickets, and other items!

We always look out for our VIP! As a ‘Thank You’ to those who roll their VIP tickets into 2021, we plan to hook you
up!
● You will be locked into the lowest ticketing prices for next year.
● $65+ in gift certificates from some of our sponsors, and local bars and restaurants!
● Country Boom merchandise.
● Automatically entered in a drawing to win an exclusive VIP weekend and hotel stay package for 2021! This
will include a meet and greet to any artist you would like!
● Potential to receive over $1,000 in gifts, tickets, and other items!

Some of your favorites such as Kwik Trip, Howies, Big Al’s, Old Crow, Moxies, Trempealeau Mountain, and many
others we will be announcing!

Allow your one-day ticket to 2020 Country Boom to automatically transfer to 2021. Once the full lineup is announced,
if you want to go a different day, just contact the Front Gate ticketing office at 888.512.SHOW (7469) or visiting
support.frontgatetickets.com/.

We are working hard with artist management to secure some of our current artists, but also add some additional
headliners that will blow your socks off!

We are not accepting upgrades at this time for next year. Upgrades will be available after completion of the 2020
rollover and refunds, and booking of artists.

At this time, we are not selling tickets for next year’s festival. Stay tuned to our Facebook and Instagram for updates
on ticket sales for next year!

Visit https://countryboom.frontgatetickets.com/ and click on “Manage Order.”
● Enter your email address*, order number, and phone number.
● Click “Yes, request a refund.”
*If you used the “Sign in through Facebook” feature to purchase tickets, then you must use the email address
associated with your Facebook account.
*If you do not know your order number, please check your email inbox for your order confirmation when you
purchased. If you cannot find your order number or email address, please call Front Gate Tickets at 888.512.SHOW
(7469).

Unfortunately, all refunds have to be requested within the next 14 days, starting June 6th and ending on June 20th.

After June 20th, you should expect an email confirmation and your money back in as little as 30 days. For any
questions, contact Front Gate Tickets at 888.512.SHOW (7469) or visiting support.frontgatetickets.com/.

General Questions

Camping Check-in
Wednesday – Camper Drop off only – 12pm–8pm
Thursday – 9am–8pm
Friday – 9am–8pm
Saturday – 9am–2pm

Camping Check-Out
Sunday 2pm

Ticket office / Cash Loading
Thursday – 12pm–12am
Friday – 12pm–12am
Saturday – 12pm–12am

Concert Grounds
Thursday – 3pm – Midnight
Friday – 1pm – 2am (Saturday)
Saturday – 1pm – 2am (Sunday)

Prior to the event you will need to register your wristband and link a debit or credit card in order to purchase items at the event. If you do not have a card or choose not to link it to your wristband, there will be a ATMs and a cash loading station onsite for your convenience. Vendors will not accept cash.

Yes, we are accepting a limited number of volunteers. If you are interested in becoming a volunteer, information can be found here

No carry ins allowed to the concert area

There are no pets allowed in concert area, festival grounds, parking lots, or campgrounds, aside from service animals.

Yes, as long as you have the proper tickets and passes for you and your vehicle, you may leave and come back whenever you want.

While there is no age restrictions on our festival, it will not be an ideal setting for children. Some language and behavior may not be suitable for children, so bring at your own discretion. Any child under the age of 18 should be accompanied by a parent or adult, or the parent assumes full responsibility for the child while attending the event.

For any ticketing issues, address changes or ticket upgrades, please call 888.512.SHOW (7469) or visit http://support.frontgatetickets.com/

​For questions about registering for Country Boom Cashless, please reach out to support@bestringpos.com.

​Please reach out to info@countryboom.com for any other questions!

The cash loading station will be located in the ticket office and is where you can bring cash to load onto your wristband to use throughout the festival.

No carry ins allowed to the concert area. No exceptions.

Tickets and Wristbands

Upgrade: Once you have purchased your ticket, an upgrade is available. You can do so at the gate or contact Front Gate Tickets at 888.512.SHOW (7469)

Reselling: Your purchase of Country Boom tickets is subject to our event terms which contain, among other things, a strict prohibition on ticket resale.  Country Boom will be partnering with a private ticket exchange company for those who are unable to attend and wish to sell their tickets.

To pick up wristbands at Will Call, please bring your original order confirmation email and a valid, government-issued photo ID. You must be the original buyer to pick up wristbands up at Will Call.

Instructions for registering your wristband will be sent with your wristband prior to the event. Registration instructions will include a URL link and the prompt to add your debit or credit card.

You can purchase drinks, food, supplies, and merchandise at any of the vending locations.

DO NOT try on your wristband once you get it. Once it is tightened, it can not be loosened. Please put it in a safe location before Boom, and only put it on when you are on your way to the grounds.

Yes, they are designed to handle water. Shower or swim, it will still work.

Yes. Campground access passes, festival tickets, pit passes, etc. will be sold at the gate by availability. Tickets at the gate may be increased in price, and may be sold out prior to the event.

Pit passes are standing room only and allow you to get up close and personal with your favorite artist. However, you must have a festival ticket in addition to a pit passes to access the pit. Passes are limited in quantity and you must be 18 and older to enter the pit.

All sales are final. We are unable to offer any ticket refunds. Country Boom is not responsible for tickets sold through a third party ticketing site not a partner of our festival. The event will take place rain or shine. Artists subject to change.

Yes, all ages must have a ticket/wristband due to security and liability requirements.

You can still load cash and your card will still be attached to your wristband, but a pop up will ask when you make a purchase as to which payment option you would like to use.

If you do not use all of the cash you loaded, you must stop by the box office on your way out of the gates Friday or Saturday permitting the box office is still open for a refund. No refunds will given after the box office closes on Saturday night. You must have your wristband and ID to collect funds. Do not lose your wristband or a refund will not be possible.

Will Call is where your ticket will be if you order after the shipping deadline or if you are a media winner that did not receive tickets in time. It is located at the Ticket Box Office. You will need an ID to claim your wristband.

Camping Questions

Campsites at 18’ wide and 40’ deep. If your camper can not fit within these requirements, you must purchase additional sites to accommodate.

There will be shower options available for campers only.

Yes, just no glass bottles please.

Absolutely, campgrounds will open Wednesday from 1:00 pm – 7:00 pm of Boom week. Campgrounds will open again on Thursday day at 12:00pm, and campers can start occupying their campsites for the weekend. We encourage you to come early and/or to be aware of weather conditions to avoid complications.

A purchased campsite will include TWO campground access passes. If any additional people want to stay on the campsite, they must purchase a campground access pass separately. There is a maximum limit of 6 people per campsite.

You are allowed 1 vehicle on the site. The other vehicles will have to purchase a separate parking pass for the limited parking spaces next to the festival grounds, or be picked up from a shuttle location.

You will be responsible for providing the garbage bags and bringing your garbage to one of the dumpsters conveniently located around the campgrounds.

A Check-out process end before you leave that includes inspection of site. Any trash or anything left at your campsite will result in the owner of the campsite being charged a fee of no less than $100 for removal of any trash, fixtures, etc.

Every campsite is 18’ x 40’

Up to 6 people allowed per site

Some campsites are not level, as the campground is located on an old golf course, so PLEASE be prepared and bring your own blocking.

There is only 1 vehicle allowed on a campsite. Please note: If you are driving an RV and have an additional car, both will be allowed on the campsite as long as they fit, as the RV is your sleeping unit and the car will then be your additional vehicle.

Please keep fire rings at least 10’ away from all sleeping units and vehicles

All people entering the Country Boom grounds do so at their own risk. No liability is to be assumed by owners, managers, officers, employees, promoters, sponsors or any other individuals or entities associated with the event.

Any person on the Boom grounds is subject to being photographed for future festival promotional purposes with no prior approval needed and no compensation.

Country Boom is not responsible for your campsite, for personal injury, loss, theft, or damage to any person or property. Please lock up all personal belongings when you leave the site and at night.

Travel and Lodging Questions

Yes, there are hotels we recommend under the ‘Info’ tab on the Getting Here page.

Contact


Whether you have a question about festival, tickets, pricing, camping, or anything else, our team is ready to answer all your questions.

Venue Address

W4142 Co Hwy B, West Salem, WI 54669

Contact Address

P.O. Box 1942 La Crosse, WI, 54601-1942

Email

info@countryboom.com